FAQ

Q: What hair type can use Amazing Hair Care?

A: Amazing Hair Care is perfect for all Hair Types

 

Q: Can I use this on my child's hair?

A: Yes as long as your child is not allergic to any of the products listed in the ingredients. We recommend a 24hr skin test before using our or any product. For further questions you would need to contact your child's pediatrician or allergist. We are not responsible for any allergic reaction or illness.

 

Q: How long is shipping?

A: Standard processing typically takes up to two days. After your order is processed, it is shipped via USPS priority mail 1-3 business days shipping. International shipping is 10-14 business days. This is contingent upon customs processing in your country in which case it may take longer than that. Additionally, if your country requires any additional tax/fee prior to delivery, these costs will not be covered by Amazing Hair Care. The customer will pay the fee.

 

Q: Do I receive a tracking number?

A: Yes, every order receives a tracking number via email or text after the order is shipped.

 

Q: My order tracking says my order was delivered but I didn't receive it. What do I do?

A: Once we pack and ship your order it is in the postal service hands. Therefore we would not be liable for any packages that state delivered but you did not receive. You will contact your mail carrier for futher inquiry. Additionally, you should contact your management company/neighbors/persons in your residence to see if someone has it by mistake.

 

Q: What payment providers do you accept? 

A: We accept All major credit cards and debit cards with visa/MasterCard logo. We also accept PayPal and AmazonPay. Please note AmazonPay payments take 5-7 business days to clear, then we ship within our standard processing and shipping timeframes.

 

Q: Can I cancel/return my order?

A: All items are final sale. We do not accept cancellations of any order after it is placed. Additionally we do not cancel or exchange any order even if it has not shipped due to our efficient shipping process.

 

Thank you for shopping with Amazing Hair Care! We appreciate every customer!